• How Long Does the Warranty Last?
    SMPO™ comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser.
  • What Does the Warranty Cover?
    NEX LABS only warrants SMPO™ against defects in materials and workmanship under normal use for 1 year from date of retail purchase from www.SMPOvapor.com and from authorized SMPO™ retailers by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers).
  • What Will NEX LABS Do?
    If a valid claim under this Limited Warranty is received within the 1 year warranty period, NEX LABS will, at its discretion, either: (1) Repair the defect; or (2) Exchange the device for a new one.
    Except as stated herein, NEX LABS makes no other express warranty.
  • What is NOT Covered by the Warranty?
    SMPO™ Pods themselves are not covered by this warranty
    Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
    Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt or similar substances);
    Damage caused by operating the device outside the permitted or intended use as described by NEX LABS in
    the device documentation;
    A device or part that has been modified to alter functionality or capability;
    Damage to the device (1) attributable to accessories or attachments not authorized or recommended by NEX LABS or (2) attributable to accessories or attachments authorized or recommended by NEX LABS but where usage thereof was outside of normal or recommended use;
    Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;
    Any device where the serial number has been tampered with, erased or obscured or is not genuine; and
    Normal performance degradation of batteries. Please contact NEX LABS Customer Care for more information on battery degradation.
    In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.
  • How Do You Get Service?
    To obtain service under this Limited Warranty, the original purchaser must do the following:
    Review this NEX LABS 1 year Limited Warranty to confirm that the device is warranted hereunder.
    Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records.
    It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty.
    If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to NEX LABS at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number.
    Contact NEX LABS Customer Care to arrange warranty service by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service.
  • Please note:
    NEX LABS Customer Care may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service.
    All devices approved for warranty service must be returned to NEX LABS before a replacement device will be provided.
    Depending on your geography, you may be responsible for shipping and handling costs to return the device to NEX LABS.
    NEX LABS strongly encourages you to send returns with a tracking number or delivery confirmation number. NEX LABS is not responsible for lost or damaged returns sent by you.
    The cost of return shipping to you for devices not covered by this Limited Warranty shall be your responsibility, and NEX LABS may require pre-payment of shipping charges before we return such devices.
    Original purchasers returning devices for repair or replacement will be subject to age-verification. NEX LABS will only honor this Limited Warranty from original purchasers of legal age to purchase the device.
  • Can I Return My Device For Refund?
    Refunds are only available for new and unused devices purchased on www.smpovapor.com and must be returned directly to NEX LABS within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored.
    Devices purchased through an authorized SMPO™ retailer will not be refunded by NEX LABS; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.